SHIPPING POLICY

Shipping Policy

Effective Date: March 25, 2026

Business Name: mellow-sleep.com
Owner: Mubarak Sabakada
Business Address: 531 Park St, Kannapolis, NC 28083, United States

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the method selected at checkout.

2. Shipping Time

We offer standard shipping with estimated delivery times of 2–5 business days after your order has been shipped. Please note that delivery times may vary due to factors beyond our control, such as carrier delays or weather conditions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and the selected shipping method, unless otherwise stated (e.g., free shipping promotions).

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

5. Shipping Locations

We currently ship within the United States. For international shipping inquiries, please contact us before placing your order.

6. Delays and Issues

While we strive to deliver your order within the estimated timeframe, delays may occur. We are not responsible for delays caused by shipping carriers, incorrect addresses, or unforeseen circumstances.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible so we can assist you in resolving the issue.

9. Contact Information

If you have any questions about this Shipping Policy, please contact:

Mubarak Sabakada
531 Park St
Kannapolis, NC 28083
United States