REFUND POLICY

Refund & Return Policy

Effective Date: March 25, 2026

Business Name: mellow-sleep.com
Owner: Mubarak Sabakada
Business Address: 531 Park St, Kannapolis, NC 28083, United States

1. Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition that you received them

• In the original packaging

• Accompanied by proof of purchase

2. Non-Returnable Items

Certain types of items may not be eligible for return, including:

• Perishable goods

• Personalized or custom-made items

• Gift cards or downloadable products

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to arrange the process.

5. Return Shipping

• Customers are responsible for paying return shipping costs unless the item is defective or incorrect

• Shipping costs are non-refundable

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again

• Contact your credit card company (it may take some time before your refund is officially posted)

• Contact your bank for further processing details

If you have done all of this and still have not received your refund, please contact us.

7. Contact Information

If you have any questions about our Refund & Return Policy, please contact:

Mubarak Sabakada
531 Park St
Kannapolis, NC 28083
United States